Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Huntleys Shoes Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Huntleys Shoes Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. Please go to our returns policy to find out how to return unwanted items.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for a refund. Returns will take approximately 5 working days once the goods have arrived but at busy times can take up to 14 days for the refund to be processed. Items must be in original packaging, in all original boxes, packaging materials and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Huntleys Shoes Ltd will not be held responsible for items lost or damaged in transit.
All shipping back to Huntleys Shoes Ltd is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be used by the customer will not be replaced but returned at the customers expense.
If you are wanting to return items for exchange please be aware that we cannot offer this service at the moment. However you can return the item(s) for a full refund and then re order the correct item.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Huntleys Shoes Ltd immediately, this will be given special priority and you can expect to receive the correct item within 48 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card or Paypal account in which you paid with.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 3 working days but sometimes due to high order volume / busy periods please allow 5 working days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All orders are sent out via Royal Mail or Myhermes. You can view all our delivery time scales and costs on the delivery information page on the website.
At present Huntleys Shoes Ltd only sends goods within the UK and Ireland. We plan to add exports to our services in the future. If however you have a special request from outside the Uk or Ireland please contact us your requirements.